Refund and Return Policy
(WALK-IN AND CALL IN CUSTOMER/DELIVERY/THIRD-PARTY DELIVERY ORDERS)
To provide the best customer satisfaction, we provide the following solutions. Feel free to
contact us if you have any questions regarding the Return & Refund Policy by emailing us at the
Preparation of your order will begin immediately after your order has been confirmed. We
cannot accept cancellations once your order has been confirmed with the restaurant or third
Third Party Delivery Orders (Grubhub, Postmates, etc.)
For third party delivery issues please contact the delivery company directly. You can contact
their order-issue line or visit their website.
Food Order Errors
If you receive food that is different from your receipt, we sincerely apologize. Please call us or
your third-party delivery company as soon as you notice that there was an error in your order.
•For credit card payments, we will issue a cancel payment on the order with an error and
recharge the corrected amount.
•For cash payments, you will be asked to pay the difference of the balance if the new
food has a greater value than the food received in error. In the same way, you will
receive the difference of the balance back as credit for the new item if less than the food
received in error. In some cases, we may offer you a store credit. In all cases, please
return the food order in the original container(s)* to our host.
Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to
you. Please call us as soon as you notice that any food items were not received in your order.
You may cancel the missed food before we prepare it without any question, and we will refund
the amount to a credit card or we will refund you with a store credit. No cash refunds.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care
and pride in all of the dishes we make. Refunds and/or replacement food are available upon
request for orders in which the food is wrong, omitted and other similar circumstances. Refunds
are not typically provided for food that a guest simply does not like.
If 25% or more of the food has been consumed or removed we cannot issue any discount,
refund or store credit. If the food has been discarded, repackaged or tampered with then we
cannot verify its origin or issue and cannot issue any discount, refund or store credit.
Machu Chicken Inc
25 union SQ -Somerville, MA 02143
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order
an item after the order is prepared. We cannot provide any refund or store credit for non-food
items or beverages.
Cancelling Restaurant Delivery
We cannot cancel if an order is already in progress and on the delivery route. If the driver made
a reasonable effort to contact you after arriving at your requested location, you may not be
eligible for a refund.
Sorry, we cannot provide a refund or cash value on any complimentary food.
Pick up orders
We strive to prepare and package our pick up items to preserve the high quality of the food. To
help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your
order is picked up at the best quality with respect to temperature and freshness.
If you are going to arrive after the confirmed pick-up time, please provide notification 15 mins
prior to the pick up time. If the customer arrives after the pick up time, without notifications, no
refund will be issued.